Welcome to the Tayba Mart FAQ.

Tayba Mart is operated by ALSHAM MARKETS SDN. BHD. and provides grocery, food, beverage, chilled, frozen and other products to customers throughout Malaysia.

What is Tayba Mart?

Tayba Mart is an online grocery and food store offering a range of products including food, beverages, snacks, canned foods, spices, dates, dry fruits, chilled products, frozen foods and other grocery products.

Where is Tayba Mart located?

Tayba Mart is operated by:

ALSHAM MARKETS SDN. BHD.

Our registered business information is provided on our Contact Us page.

Where does Tayba Mart deliver?

We offer delivery throughout Malaysia, subject to product, courier and destination availability.

How can I place an order?

Select the products you want, add them to your shopping cart, proceed to checkout, enter your delivery information, select an available payment method and complete your payment.

You will receive an order confirmation after your order has been successfully submitted.

Can I change my order after placing it?

Please contact us as soon as possible.

If your order has not entered processing or dispatch, we may be able to make changes.

Once an order has been packed or dispatched, changes may no longer be possible.

Can I cancel my order?

You can request cancellation as soon as possible after placing your order.

Cancellation may not be possible once the order has entered processing, packing or dispatch.

Please see our Cancellation Policy for full details.

What payment methods do you accept?

Payment methods available at checkout may include services provided through senangPay and other payment methods made available by Tayba Mart.

Available methods may change from time to time.

Is online payment secure?

Payments may be processed through third-party payment providers such as senangPay.

Customers should never provide payment passwords, authentication codes or complete payment-card information to Tayba Mart through email, WhatsApp or social media.

What happens if my payment fails?

If payment is unsuccessful, your order may not be processed.

You can try again using an available payment method.

If money appears to have been deducted despite the order not being completed, contact us with the relevant transaction information.

Do you deliver throughout Malaysia?

Yes. Tayba Mart offers delivery throughout Malaysia, subject to courier coverage and product-specific restrictions.

How long does delivery take?

As a general estimate:

Peninsular Malaysia: approximately 1–5 working days after dispatch.

Sabah & Sarawak: approximately 3–10 working days after dispatch.

Remote areas or periods of high demand may require additional time.

These are estimates and are not guaranteed delivery dates.

How much is delivery?

Delivery charges depend on factors such as:

  • Destination;
  • Parcel weight;
  • Parcel dimensions;
  • Product type; and
  • Delivery service.

The applicable charge will normally be shown during checkout.

Can I track my order?

Where tracking is available, we may provide a tracking number or tracking information supplied by the relevant courier.

Do you sell frozen food?

Yes. Tayba Mart offers selected frozen food products.

Do you sell chilled products?

Yes. Tayba Mart also offers selected chilled and temperature-sensitive products.

What should I do when I receive frozen food?

Please receive the parcel promptly and inspect the products.

Frozen products should be transferred to an appropriate freezer as soon as reasonably possible and stored according to the manufacturer’s instructions.

What should I do if my chilled or frozen product arrives in an unacceptable condition?

Take photographs of the product, packaging and shipping label and contact us as soon as reasonably possible.

Please retain the product and packaging where reasonably possible until we advise you regarding the next steps.

What happens if I am not available to receive a frozen delivery?

Customers should make reasonable arrangements to receive temperature-sensitive deliveries.

If a delivery fails because nobody is available, the customer provided an incorrect address, or another customer-related issue prevents delivery, the condition of temperature-sensitive products may be affected.

Please contact us if this happens.

How can I contact Tayba Mart?

You can contact us using the customer service details published on our Contact Us page.

When contacting us about an order, please provide your order number so that we can assist you more efficiently.

If you have questions about Tayba Mart, our products, your order, delivery, returns, refunds or any other matter, please contact us.

Business Information

Company:
ALSHAM MARKETS SDN. BHD.

Trading Name:
Tayba Mart

Website:
https://tayba-mart.com.my

Email:
info@tayba-mart.com.my

Telephone / WhatsApp:
+60184012000

Registered Address:
No. 12- 1st Floor – Block C, Jalan Excella, Excella 3, Off Jalan Ampang Putra, Taman Ampang Hilir,
55100 Wp Kuala Lumpur

Can I return a product?

Return and refund requests are assessed according to the product and circumstances.

Examples of issues that may qualify for a remedy include:

  • Incorrect product;
  • Missing product;
  • Damaged product;
  • Defective product; or
  • Other qualifying issues under applicable law.

Please see our Return & Refund Policy.

Can I return food because I changed my mind?

For ordinary non-perishable products, a return may be considered depending on the circumstances and applicable terms.

For chilled, frozen, opened or perishable products, returns may not be practical because of hygiene, safety and storage requirements.

This does not affect mandatory consumer rights under Malaysian law.

How do I request a refund?

Contact our customer service team with:

  • Order number;
  • Product name;
  • Description of the issue;
  • Photographs; and
  • Any other relevant information.

We will assess the request and advise you of the next steps.

How long does a refund take?

Approved refunds are generally processed through the original payment method where reasonably possible.

The time required for the funds to appear in your account depends on the payment provider and your bank.

Are the products shown on the website exactly the same as the pictures?

Product packaging may change from time to time.

The actual packaging, label or appearance may therefore differ slightly from the website image.

Where can I find ingredient information?

Where available, ingredient information may be displayed on the product page.

Customers should always check the actual product packaging before consumption for the most current information.

What if I have a food allergy?

Please carefully check the ingredient and allergen information on the actual product packaging before consumption.

If you have a serious food allergy, you should take appropriate precautions and seek professional advice where necessary.

Do your products have halal certification?

Where applicable, halal information may be displayed on the product or website.

Customers who specifically require halal-certified products should verify the relevant certification information before purchasing or consuming the product.

Where can I find the expiry or best-before date?

The relevant date is normally printed on the product packaging.

Customers should check the actual product after receiving it.

How should I store my products?

Follow the manufacturer’s storage instructions printed on the packaging.

Depending on the product, this may require:

  • Room-temperature storage;
  • Refrigeration;
  • Freezing; or
  • Other specific conditions.

Do I need an account to order?

This depends on the checkout options available on our website.

If guest checkout is enabled, you may be able to purchase without creating an account.

How does Tayba Mart use my personal information?

Personal information is handled according to our Privacy Policy.

We may use information required to process orders, arrange delivery, provide customer support, operate our website and perform other permitted business activities.

Does Tayba Mart offer discounts and promotions?

Yes. We may offer promotional prices, vouchers, free gifts, free delivery and other promotions from time to time.

Each promotion may have its own terms and conditions.

Can I combine multiple vouchers or promotions?

Not necessarily.

Each promotion will specify whether it can be combined with other offers.

For more detailed information, please see:

  • Privacy Policy
  • Terms & Conditions
  • Shipping & Delivery Policy
  • Return & Refund Policy
  • Cancellation Policy
  • Payment Policy
  • Food & Product Disclaimer
  • Cookie Policy
  • General Website Disclaimer