TERMS & CONDITIONS

Last Updated: 20 September 2026

Welcome to Tayba Mart.

These Terms & Conditions govern your use of the Tayba Mart website and your purchase of products through our online store.

By accessing or using https://tayba-mart.com.my, placing an order, creating an account, or purchasing products from us, you agree to be bound by these Terms & Conditions.

Please read these Terms carefully before using our website.

1. ABOUT TAYBA MART

Tayba Mart is an online store offering grocery, food, beverage, Middle Eastern and other related products to customers in Malaysia.

For the purposes of these Terms:

“Tayba Mart”, “we”, “us”, and “our” refer to the business operating this website.
“Customer”, “you”, and “your” refer to any person who accesses the website or purchases products from us.
“Website” refers to https://tayba-mart.com.my.
“Products” refers to the goods offered for sale through our website.

Important: Before publishing this page, replace the business information with the actual registered company/business name and details.

2. ACCEPTANCE OF TERMS

By using our website or purchasing products from Tayba Mart, you confirm that:

You have read and understood these Terms & Conditions.
You agree to comply with these Terms.
The information you provide to us is accurate and complete.
You are legally permitted to enter into a purchase transaction.
You agree to comply with all applicable Malaysian laws and regulations.

If you do not agree with these Terms, please do not use our website or place an order.

3. WEBSITE USE

You may use our website for legitimate personal and purchasing purposes.

You must not:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Submit false, misleading, or fraudulent information.
Use automated systems to improperly access or collect information from our website.
Copy, reproduce, modify, or commercially exploit our website content without permission.
Attempt to place fraudulent or unauthorized orders.

We reserve the right to restrict or terminate access where there is a reasonable basis to do so.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

Product information may include:

Product name
Description
Brand
Weight or volume
Ingredients
Country of origin
Product images
Packaging information
Price
Availability

However, actual packaging, labels, colours, sizes, or appearance may occasionally differ from images shown on the website.

Where there is a difference between the website image and the actual product packaging, customers should refer to the product label and information supplied with the actual product.

5. FOOD PRODUCTS AND INGREDIENT INFORMATION

Some products sold through Tayba Mart are food, beverages, snacks, sauces, spices, dried foods, canned products, and other consumable goods.

Customers should carefully check the product packaging and ingredient information before consumption, particularly where they have:

Food allergies
Food intolerances
Dietary restrictions
Specific religious or dietary requirements
Other individual restrictions

Where allergen or ingredient information is provided by the manufacturer, we will endeavour to display available information accurately.

However, customers should always verify the information on the actual product packaging before consuming the product.

6. PRODUCT AVAILABILITY

All products are subject to availability.

A product displayed on our website may become unavailable before an order is processed.

If an ordered product becomes unavailable, we may contact you regarding:

A replacement product;
A change to the order; or
A refund for the unavailable item.

We will not knowingly substitute a product with another product without appropriate communication or agreement where such agreement is required.

7. PRICES

All prices displayed on our website are in Malaysian Ringgit (RM) unless otherwise stated.

Prices may change from time to time.

Any price change will not affect an order that has already been accepted and confirmed, except where the order is affected by an obvious pricing or technical error.

Where applicable, additional charges such as:

Delivery fees;
Taxes;
Payment-related charges; or
Other applicable charges

will be displayed during the ordering or checkout process.

8. PRICING ERRORS

We take reasonable care to ensure that product prices are displayed correctly.

However, technical errors, typographical errors, system errors, or other mistakes may occasionally occur.

If an obvious pricing error occurs, we reserve the right to contact the customer before fulfilling the order.

If the order cannot reasonably be fulfilled at the incorrect price, we may cancel the affected order and refund any payment received for that order.

9. ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, website notification, or another communication method.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to decline or cancel an order where reasonably necessary, including situations involving:

Product unavailability;
Incorrect pricing;
Payment problems;
Suspected fraudulent activity;
Incorrect customer information;
Delivery limitations;
Technical errors; or
Other legitimate operational reasons.

Where payment has already been received for a cancelled order, the applicable refund will be processed.

10. PAYMENT

Customers must make payment using the payment methods made available through our website.

Depending on the payment method selected, payment may be processed by an independent third-party payment service provider.

We do not guarantee the uninterrupted availability of any particular payment method.

An order may not be processed until payment has been successfully authorized or received, where applicable.

11. DELIVERY

We deliver products to locations within Malaysia where delivery service is available.

Delivery times displayed on the website or communicated to customers are estimates and may be affected by:

Courier delays;
Weather;
Public holidays;
Peak shopping periods;
Incorrect delivery information;
Operational disruptions;
Unforeseen circumstances; or
Events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

12. DELIVERY ADDRESS

Customers should carefully check their delivery information before completing an order.

We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

If a parcel is returned because of an incorrect address, unsuccessful delivery attempts, refusal to receive the parcel, or similar circumstances attributable to the customer, additional delivery arrangements or charges may apply.

13. RECEIVING YOUR ORDER

Customers should inspect the parcel and products as soon as reasonably possible after delivery.

If a product appears to be:

Damaged;
Incorrect;
Missing; or
Significantly different from the ordered product,

please contact us as soon as possible and provide the relevant order information and supporting evidence, such as photographs.

This will allow us to investigate the issue and determine the appropriate resolution.

14. RETURNS AND REFUNDS

Our return and refund procedures are explained in our separate:

Return & Refund Policy

That policy forms part of these Terms & Conditions.

Customers should review the Return & Refund Policy before placing an order.

Where a refund is approved, the refund method and processing time may depend on the original payment method and the relevant payment provider.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted under Malaysian law.

15. CANCELLATION OF ORDERS

Customers may request cancellation of an order by contacting Tayba Mart as soon as possible.

Cancellation requests may not be possible after an order has entered processing, packing, dispatch, or delivery.

Our detailed cancellation procedures will be provided in our separate Cancellation Policy.

16. PROMOTIONS AND DISCOUNTS

From time to time, Tayba Mart may offer:

Discount codes;
Promotional prices;
Vouchers;
Free shipping promotions;
Free gifts;
Bundle promotions; or
Other promotional offers.

Each promotion may have its own conditions, including:

Validity period;
Minimum purchase amount;
Eligible products;
Maximum usage;
Customer eligibility; and
Other restrictions.

Promotional terms will be displayed with the relevant promotion.

Unless otherwise stated, promotions cannot be exchanged for cash.

17. FREE GIFTS

Where an order includes a promotional free gift, the free gift is subject to availability.

If the advertised free gift becomes unavailable, Tayba Mart may provide an alternative of reasonably comparable value or take another appropriate action, subject to the terms of the relevant promotion and applicable law.

18. CUSTOMER ACCOUNTS

Some website features may require customers to create an account.

Customers are responsible for maintaining the confidentiality of their account credentials.

You should immediately contact us if you believe that your account has been accessed without authorization.

You must provide accurate and current information when creating an account or placing an order.

19. REVIEWS AND CUSTOMER CONTENT

Where our website allows customers to submit reviews, comments, photographs, or other content, customers must ensure that such content:

Is truthful and based on their genuine experience;
Does not contain unlawful material;
Does not impersonate another person;
Does not contain malicious software;
Does not infringe another person’s intellectual property rights; and
Does not contain offensive, threatening, defamatory, or fraudulent material.

We reserve the right to remove content that violates our website rules or applicable law.

20. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website, including:

Tayba Mart branding;
Logos;
Product descriptions;
Graphics;
Images;
Website design;
Text;
Layout;
Videos; and
Other materials

is owned by Tayba Mart or used with permission from the relevant rights holder.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit our content without prior written permission, except where permitted by applicable law.

21. THIRD-PARTY SERVICES

Our website may use third-party services, including payment providers, courier companies, hosting providers, analytics services, communication platforms, and other technology providers.

Your use of those services may also be subject to the third party’s own terms and policies.

Tayba Mart is not responsible for the independent terms, policies, availability, or operations of third-party services.

22. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

These links may be provided for convenience or additional information.

We do not necessarily control or endorse third-party websites and are not responsible for their content, security, privacy practices, or availability.

23. PERSONAL DATA AND PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, protect, and retain personal information in connection with our website and services.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

24. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available;
Error-free;
Secure from every possible threat;
Free from interruptions; or
Compatible with every device or browser.

Temporary interruptions may occur due to maintenance, technical issues, system failures, or circumstances beyond our reasonable control.

25. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Tayba Mart will not be responsible for losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude, restrict, or limit liability or consumer rights where such exclusion, restriction, or limitation is prohibited by Malaysian law.

For food products, customers should follow the manufacturer’s storage, preparation, handling, and consumption instructions provided on the product packaging.

26. EVENTS BEYOND OUR CONTROL

We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters;
Floods;
Fire;
Severe weather;
Government actions;
Major transportation disruption;
Courier disruption;
Power or telecommunications failures;
Widespread technical failures; or
Other circumstances beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to minimize the impact on customers.

27. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised Last Updated date.

Customers should review this page periodically for changes.

Where required by law, we will provide appropriate notice of material changes.

28. GOVERNING LAW

These Terms & Conditions are governed by the laws of Malaysia.

Any dispute will be handled in accordance with applicable Malaysian law and the appropriate dispute-resolution mechanisms available under that law.

Nothing in these Terms prevents a consumer from exercising rights or remedies available under applicable Malaysian consumer protection legislation.

Malaysia’s Consumer Protection Act 1999 expressly covers goods and services supplied to consumers, including transactions conducted electronically.

29. CONSUMER RIGHTS

Nothing in these Terms is intended to remove or reduce any mandatory rights or protections provided to consumers under applicable Malaysian legislation.

Where applicable, customers may have access to consumer dispute-resolution mechanisms provided under Malaysian law, including the Tribunal for Consumer Claims Malaysia.

The Tribunal states that it provides an alternative forum for consumers to make eligible claims concerning purchases of goods and services.